Studio Terms & Conditions

Group Classes: Minimum 12 hours’ notice required to cancel.
Private 1:1 or Duet 2:1 Sessions: Minimum 24 hours’ notice required to cancel.
Cancellations must be made personally via your online account.
Emails, phone calls, or voicemails are not accepted as valid cancellation methods.
Late cancellations will be charged the full session fee.

Clients who fail to attend a booked session without cancelling will be charged in full as a Late Cancellation.

All sessions must be paid in advance.
Clients with an outstanding balance may not attend until payment is received.
No refunds will be issued under any circumstances.
The Induction Package can only be purchased once per client.
Payments are made securely via Stripe. We do not accept cheques or cash.
All prices include VAT.

We reserve the right to suspend or expel any client who:

Expelled clients immediately cease to be members of Pi Studios, and all unused or pre-booked sessions will be forfeited.

Membership Terms – Please Read Carefully

You must always have an active and valid payment card stored in your online account.
If a payment fails due to insufficient funds or card issues, we reserve the right to continue attempting collection.
You may be restricted from booking until your balance is cleared.

Once your monthly payment is processed, your account is credited with sessions, which can be used freely within the billing period.

Unused sessions cannot be carried over or transferred to another client or future month.

Please refer to the General Terms & Conditions. Late cancellations result in session loss. Cancellations must be made via your online account.

Memberships may be paused for one billing month at a time, with a minimum of 3 working days’ notice before your next payment.
Only one pause per time is allowed.
A pause is not considered a cancellation.

One full calendar month’s notice in writing is required.
Example: If your billing date is the 15th, notice must be received before the 15th for that to be your final payment.
Pause requests do not qualify as cancellation.

After 12 months, your membership continues unless cancelled.
To reinstate a membership after a break, you can log in via Bsport or contact the studio.
If no action is taken by the last billing date, your booking access will be removed at the end of the contract.

Memberships and studio pricing are reviewed automatically each year and updated in June.

All clients must complete a Health Screening Form on their first visit.
Clients must disclose any relevant medical conditions or updates to their health status.
During a session, clients should stop immediately and notify the instructor if they experience pain or discomfort.
If a break in attendance due to medical reasons exceeds 4 weeks, clients must inform the studio so their workout can be adjusted.
Clients with verrucas or similar foot complaints must wear socks in the studio.

Ages 12–15: A parent/guardian must sign a waiver and be present during the session.
Ages 16–17: A parent/guardian must sign a waiver.

A doctor’s approval is required before attending.
Private 1:1 sessions are strongly recommended for prenatal clients to ensure safety and individual attention.

Pi reserves the right to substitute teachers due to illness or holiday.
Classes may be cancelled or changed due to teacher absence or low attendance (two or fewer clients).
Pi reserves the right to change services or schedules at any time.
No admittance to class after 10 minutes past the start time.
No chewing gum, food, sugary, or fizzy drinks near apparatus.
Phones must be on silent; all belongings should be stored in lockers.
Pi is not responsible for lost, stolen, or misplaced items.
All sessions are 50 minutes.
Please wear appropriate fitness clothing and no jewellery.
Avoid zips or buttons, as they may damage equipment.
Aggressive or disrespectful behaviour is not tolerated. Please respect our teachers, studio, and fellow clients.

We welcome your feedback. Please email any comments or concerns to:
📧 theconservatory@pistudios.co.uk